Terms of Service

Article 1 (Purpose)

These Terms are intended to prescribe the rights, obligations, and responsibilities between PLAYZM KOREA CO., LTD. (hereinafter, the “Company”) and Users, as well as other necessary matters, in connection with the use of random-type product purchases and related services provided through the “Kujiman” website and application operated by the Company.

These Terms shall apply together with operating policies, the Privacy Policy, event rules, and other rules separately announced within the Service.

Users who do not agree to these Terms may not register as members, log in, purchase products, top up accounts, or otherwise use the Service. By registering, logging in, making payment, purchasing, or using the Service, Users shall be deemed to have agreed to these Terms.

Article 2 (Definitions)

• “Service” means random-type product purchase, top-up, delivery, customer support, and all related functions provided by the Company.
• “User” means a member or non-member who agrees to these Terms and uses the Service provided by the Company.
• “Member” means a person who provides personal information to the Company, completes membership registration, continuously receives information from the Company, and may continuously use the Service.
• “Random-type Product” means a product or service composition whose result is determined randomly after purchase or participation in a draw.
• “Credits” means amounts or equivalent usage units credited to an account through payment methods designated by the Company and usable within the Service.

Article 3 (Posting and Amendment of Terms)

The Company shall post these Terms at a location easily accessible to Users, such as the initial service screen, a separate linked screen, or other appropriate place.

The Company may amend these Terms to the extent not violating applicable laws. When amending the Terms, the Company shall specify the effective date and reason for amendment and give notice from at least 7 days before the effective date. However, for amendments unfavorable to Users, the Company shall give notice from at least 30 days before the effective date or provide separate electronic notice.

If a User continues to use the Service after the effective date of the amended Terms, the User shall be deemed to have agreed to the amended Terms. If a User does not agree to the amended Terms, the User may discontinue use of the Service and request membership withdrawal.

Article 4 (Membership Registration and Account Management)

Users may apply for membership registration in accordance with procedures prescribed by the Company, and the Company shall, in principle, accept such application.

However, the Company may refuse an application or revoke acceptance afterwards if any of the following applies:

1. False information is provided or another person’s information is misappropriated;
2. The application violates laws or these Terms;
3. There is a history of prior service restriction or loss of membership qualification;
4. The Company reasonably determines that acceptance is inappropriate.

Members shall promptly update any changes to information provided at registration. Members shall bear any disadvantages arising from failure to do so.

Members are responsible for managing their accounts and passwords. Members shall not transfer, lend, pledge, or otherwise allow third parties to use their accounts.

Article 5 (Use by Minors)

Minors who intend to use the Service or make payments shall obtain consent from their legal representatives.

If a minor performs a legal act without consent of a legal representative, the legal representative or the minor may cancel such act in accordance with applicable laws.

The Company may require additional authentication, payment restrictions, or submission of supporting materials where necessary to protect minors. Legal representatives shall appropriately guide and supervise minors’ use of the Service and payment activities.

Article 6 (Contents of the Service)

The Company provides Users with the following services:

• Purchase of or participation in draws for Random-type Products;
• Account top-up and payment functions;
• Provision of physical and digital products;
• Customer support and inquiry handling;
• Events, promotions, advertisements, and other ancillary services.

The Company may change product prices, quantities, compositions, descriptions, inventory, sales availability, delivery conditions, and similar matters, and may reflect such changes on Service screens as necessary. The Company endeavors to ensure accuracy of product information; however, differences from actual information may arise due to system delays, inventory changes, external integration errors, and similar causes.

Article 7 (Payment and Top-up)

Users may pay for Credits or product prices using payment methods designated by the Company. Once payment is completed normally, the Company shall reflect the relevant details in the account or proceed with the product purchase process.

If an error occurs during payment or duplicate payment is confirmed, Users may request correction through customer support, and the Company shall take appropriate measures after verifying the facts.

If a User obtains Credits or benefits by improper means such as hacking, macros, system manipulation, or abnormal access, the Company may restrict use of the relevant account, recover or delete balances, and take civil or criminal measures if necessary.

Article 8 (Characteristics of Random-type Products and User Acknowledgments)

Random-type Products within the Service, including “Jeil Lottery,” “Infinite Challenge,” and “EX Challenge,” are products whose results are determined randomly.

Before purchase or draw participation, Users shall fully understand and purchase with awareness that such products are based on randomness, that the same product may be provided more than once when purchasing the same series, and that acquisition of any specific product is not guaranteed.

Due to the nature of Random-type Products, Users shall directly verify the product name, price, quantity, composition method, delivery status, digital delivery status, and similar matters before purchase, and may not demand refunds or compensation solely based on a change of mind or that the result differed from expectations after purchase. However, this shall not apply where refunds or withdrawal of subscription are permitted under applicable laws.

Article 9 (Withdrawal of Subscription, Refunds, and Returns)

Users’ withdrawal of subscription, refunds, and returns shall follow applicable laws and the Company’s refund policy. The Company shall process such requests within the scope permitted by applicable laws.

The Company may restrict refunds or returns in any of the following cases:

1. Purchase or opening of a Random-type Product has already been completed;
2. A digital product has already been delivered, sent, or made available for use;
3. The product has been lost, damaged, or substantially decreased in value due to causes attributable to the User;
4. The User demands a refund for a Random-type Product whose result has already been confirmed solely based on a change of mind;
5. Other grounds for restriction of withdrawal of subscription under applicable laws apply.

However, in cases of system error, duplicate payment, non-delivery of products, material defects, misdelivery, or performance inconsistent with the contract due to causes attributable to the Company, the Company may take appropriate measures such as refund, exchange, or re-performance.

If a refund is approved, it shall in principle be made through the payment method used by the User. If that is impossible due to the nature of the payment method or restricted by laws or payment provider policies, the Company may refund by another reasonable method upon consultation with the User.

Unless otherwise provided, coupons, reward points, promotional benefits, and free points are not included in refundable amounts.

Article 10 (Delivery and Receipt)

Shipping fees, deliverable areas, expected dispatch dates, and additional freight for physical products shall follow product-specific notices. Delivery may be delayed or restricted due to inventory conditions, courier circumstances, natural disasters, logistics disruptions, and similar causes, and the Company shall notify Users as necessary.

Users shall accurately enter recipient name, contact information, address, and other delivery details at the time of order, and shall bear responsibility for misdelivery, delayed delivery, additional costs, or receipt by a third party caused by such errors.

Digital or virtual products may be delivered to a registered mobile phone number, email, account, or similar channel, and may be deemed received when the Company’s designated dispatch process is completed.

Article 11 (After-sales Service and Defect Handling)

Users shall inspect product condition immediately after receipt and, in cases of misdelivery, material damage, missing parts, or serious defects, shall report to customer support within the period designated by the Company.

The Company may require submission of supporting materials such as unboxing videos, photos, waybills, and order details to verify the facts.

Differences within a range ordinarily acceptable, such as lighting, shooting environment, display resolution differences, or minor finishing variations in mass-produced products arising from manufacturing processes, may not be regarded as defects.

Where brand manufacturer after-sales service is required, the Company may guide Users to the relevant brand’s procedures, and the actual scope and period of repair or exchange shall follow the manufacturer’s policy.

Article 12 (Change, Suspension, and Termination of the Service)

The Company may change, temporarily suspend, or terminate all or part of the Service where there are substantial grounds such as system inspection, facility maintenance, incident response, network abnormalities, termination of partnerships, policy changes, or force majeure.

If suspension or termination of the Service is scheduled, the Company shall give prior notice to the extent possible. However, in urgent incident response or force majeure situations, notice may be given afterwards.

Unless there is intent or gross negligence on the part of the Company, the Company shall not be liable for damages incurred by Users due to suspension or change of the Service. However, where compensation is required under applicable laws, such laws shall apply.

Article 13 (Restriction of Use and Loss of Membership)

The Company may restrict use of the Service or terminate membership without prior notice if a User falls under any of the following:

1. Misappropriation of another person’s personal information or payment information;
2. Registration of false information;
3. Use of improper methods such as hacking, macros, or exploitation of system vulnerabilities;
4. Interference with Service operations or infringement of the rights of the Company or third parties;
5. Acts violating laws, public order, good morals, or these Terms;
6. Other cases where the Company reasonably determines that normal Service provision is difficult.

The Company may also take concurrent measures such as account suspension, restriction on use of Credits, order cancellation, and recovery of benefits.

Article 14 (Intellectual Property Rights)

All rights and intellectual property rights related to the Service, including the application, design, images, text, trademarks, logos, product compositions, and operation screens, belong to the Company or rightful owners.

Users shall not reproduce, distribute, transmit, display, publish, create derivative works, reverse engineer, commercially use links, build mirror sites, or otherwise use such materials without the Company’s prior written consent.

Article 15 (Protection of Personal Information)

The Company processes Users’ personal information in accordance with applicable laws and the separately posted Privacy Policy.

The Company does not provide personal information to third parties without the User’s consent, except where based on laws or where there is a lawful request from an authorized agency such as an investigative authority.

Article 16 (Disclaimer)

Unless there is intent or gross negligence on the part of the Company, the Company shall not be liable for damages arising from any of the following:

1. Force majeure such as natural disasters, war, riots, power outages, or network failures;
2. Service use failures attributable to the User;
3. Issues caused by circumstances of external operators such as third-party services, external payment networks, couriers, or advertisers;
4. Disputes arising from reliability, accuracy, or legality of information posted or transmitted by Users;
5. Network environment issues, device errors, app crashes, delayed information synchronization, and similar causes.

Due to the nature of Random-type Products, the Company does not guarantee any specific result, specific value, specific rarity, resale price, or the User’s subjective satisfaction.

Article 17 (Customer Support)

Users may submit inquiries, complaints, refund requests, defect reports, and personal information-related inquiries through customer support or one-on-one inquiry channels during use of the Service. The Company shall endeavor to handle such matters within a reasonable period on business days.

Article 18 (Governing Law and Jurisdiction)

Interpretation of these Terms and disputes between the Company and Users shall be governed by the laws of the Republic of Korea.

If a dispute arises between the Company and a User, the parties shall first endeavor to resolve it in good faith through consultation. If consultation fails, a lawsuit may be filed with a court having jurisdiction under the Civil Procedure Act and other applicable laws.

Addendum

Effective Date: June 30, 2025

These Terms shall take effect as of June 30, 2025.